Refund and Returns Policy

Important Notice for Perishable Products: Because fresh exotic fruits are highly time-sensitive biological goods, they are legally exempt from standard return policies. We cannot accept physical returns or product send-backs.

1. Damaged or Spoiled Arrivals

We take immense pride in our uncompromising analytical quality controls. However, if your order is damaged or significantly spoiled due to carrier transit delays, we will gladly issue a replacement or store credit under the following strict conditions:

• You must notify our client services team within 24 hours of the official carrier delivery timestamp.
• You must email high-resolution photographic evidence displaying the condition of the fruit and the shipping label to clientservice@exoticfruitsshop.com.

2. Non-Refundable Scenarios

Refunds or replacements will not be authorized for:

• Incorrect shipping addresses submitted during checkout.
• Packages left outside or unattended for extended periods after a successful delivery attempt.
• Personal preferences regarding taste, ripeness variance, or fruit shape that naturally occur within agricultural products.